SERC ’13 Resources: Problems are Treasures

May 29, 2013February 8, 2021 by John Borwick In Case studies, IT management, IT service management, ITIL, Presentations

Presentation

On Thursday May 30 at 2:30 PM in the “East/West Paces” room, Kriss Dinkins and I gave our EDUCAUSE Southeast Regional presentation, caleld “Problems are Treasures: Building ITIL Problem Management and a Problem-Solving Culture.” Below is the presentation plus links to additional materials.

Presentation resources

• EDUCAUSE SERC Presentation Page
• A3 Tools and Resources from the Lean Enterprise Institute
• Blog entry: What’s IT service management?–and what’s ITIL?
• More about John B