John Borwick

Portrait of John Borwick wearing a stylish black dress shirtJohn Borwick is founder and manager of Higher Education IT Management. His mission is to make people’s lives easier by improving how higher education IT is managed.

He’s worked in higher education for over 10 years–principally at Wake Forest University from 2003 to 2012, where he started as a systems administrator and eventually ended as director of the portfolio management office (a team of 11, including both service management and project management).

At Wake, John

  • built Wake Forest’s IT change management process,
  • built the “process infrastructure” and governing document structure for all IT processes,
  • managed and was champion for a major ITSM tool upgrade,
  • helped restructure and retool the Service Desk and the incident management process,
  • taught ITIL® Foundations to over 70 people with a 100% passing rate,
  • worked with the CIO to rebuild the campus IT governance structures,
  • worked with the project managers to rebuild the project management methodology–everything from building project charters to lessons learned to project templates and resource management, culminating in the PMP® certification of all project managers.

John has the ITIL® Expert, PMP®, and CGEIT® certificates. In school at NC State University, John was a PBK Benjamin Franklin Scholar majoring in Computer Science (B.S.) and English (B.A.).

John served on the itSMF Higher Education SIG Board for several years and was President from 2011-2012.

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