September 3, 2013February 8, 2021 by John Borwick In IT management, IT service management, ITIL, Process improvement Proactively set quality expectations by introducing closed-loop self-assessments
August 15, 2013February 8, 2021 by John Borwick In IT components, IT functions, IT management, IT service management, ITIL, Presentations Resources from “The Service Desk as a strategic function” presentation
August 7, 2013February 8, 2021 by John Borwick In Higher Education, IT management, IT service management, ITIL, Presentations, Process improvement Resources from ITIL Demand Management: why August is a bad time for a presentation
August 1, 2013February 8, 2021 by John Borwick In Higher Education, IT management, IT service management, ITIL When the LMS goes down, who ends up holding the ball? Faculty
August 1, 2013February 8, 2021 by John Borwick In Higher Education, IT management, IT service management, ITIL ITIL Demand Management: why August is a bad time for a presentation
July 17, 2013February 8, 2021 by John Borwick In IT management, IT service management, ITIL What does “change management” mean in IT?
July 10, 2013February 8, 2021 by John Borwick In Development lifecycles, IT management, IT service management, ITIL Software code changes vs. ITIL’s change management
July 2, 2013February 8, 2021 by John Borwick In IT management, IT service management, ITIL Who owns IT risks by default?
June 12, 2013February 8, 2021 by John Borwick In IT management, IT service management, ITIL, Presentations “Past, Present and Future of Change Management” panel recorded
June 5, 2013February 8, 2021 by John Borwick In IT management, IT service management, ITIL Panel next week: “Past, Present and Future of Change Management”