April 19, 2016February 8, 2021 by John Borwick In Higher Education, IT governance, IT management, IT service management, Process improvement What is institutional research (IR)? and how can it help IT?
April 7, 2014February 8, 2021 by John Borwick In Enterprise Architecture, Higher Education, IT management, IT service management, Process improvement Transforming IT to support on-line learning II
January 30, 2014February 8, 2021 by John Borwick In Higher Education Article about organizational change in higher education
September 19, 2013February 8, 2021 by John Borwick In Higher Education Mapping the system of US higher education
September 12, 2013February 8, 2021 by John Borwick In Higher Education The term “FTE” in higher education
August 7, 2013February 8, 2021 by John Borwick In Higher Education, IT management, IT service management, ITIL, Presentations, Process improvement Resources from ITIL Demand Management: why August is a bad time for a presentation
August 1, 2013February 8, 2021 by John Borwick In Higher Education, IT management, IT service management, ITIL When the LMS goes down, who ends up holding the ball? Faculty
August 1, 2013February 8, 2021 by John Borwick In Higher Education, IT management, IT service management, ITIL ITIL Demand Management: why August is a bad time for a presentation
June 28, 2013February 8, 2021 by John Borwick In Higher Education, IT components, IT functions Should CIOs report to the President?