June 5, 2013February 8, 2021 by John Borwick In IT management, IT service management, ITIL Panel next week: “Past, Present and Future of Change Management”
June 5, 2013February 8, 2021 by John Borwick In IT management, Process improvement People are not robots
May 29, 2013February 8, 2021 by John Borwick In Case studies, IT management, IT service management, ITIL, Presentations SERC ’13 Resources: Problems are Treasures
May 24, 2013February 8, 2021 by John Borwick In IT governance, IT management Governance decision: who are your peer and aspirational schools?
May 22, 2013February 8, 2021 by John Borwick In Book reviews, IT management, Process improvement Book review: “Toyota Kata” by Mike Rother
May 20, 2013February 8, 2021 by John Borwick In Higher Education, IT management, IT service management Coddle students? or leave them alone?
May 17, 2013February 8, 2021 by John Borwick In Higher Education, IT components, IT management, IT service management, IT services Help build our list of higher education service catalogs!
May 14, 2013February 8, 2021 by John Borwick In HEIT, IT management, IT service management, ITIL Going to Atlanta! EDUCAUSE Southeast Regional presentation: “Problems are Treasures”
May 6, 2013February 8, 2021 by John Borwick In IT management, IT service management, ITIL ITIL’s configuration management could learn from server configuration management, and look towards the future state