August 21, 2013February 8, 2021 by John Borwick In Case studies, IT management, IT project and portfolio (PPM) management, Process improvement Build single sources of truth (and destroy the other sources)
August 15, 2013February 8, 2021 by John Borwick In IT components, IT functions, IT management, IT service management, ITIL, Presentations Resources from “The Service Desk as a strategic function” presentation
August 7, 2013February 8, 2021 by John Borwick In Higher Education, IT management, IT service management, ITIL, Presentations, Process improvement Resources from ITIL Demand Management: why August is a bad time for a presentation
August 1, 2013February 8, 2021 by John Borwick In Higher Education, IT management, IT service management, ITIL When the LMS goes down, who ends up holding the ball? Faculty
August 1, 2013February 8, 2021 by John Borwick In Higher Education, IT management, IT service management, ITIL ITIL Demand Management: why August is a bad time for a presentation
July 17, 2013February 8, 2021 by John Borwick In IT management August 15 BrightTalk presentation: The Service Desk as a Strategic Function
July 17, 2013February 8, 2021 by John Borwick In IT management, IT service management, ITIL What does “change management” mean in IT?
July 11, 2013February 8, 2021 by John Borwick In IT governance, IT management, Process improvement Video: Policy vs. Procedure