Templates are key to improvement. Defining your templates help separate improvement conversations into two parts: the form, and the content. They are a great negotiation tool and they help people crystallize their thoughts.
However, when you’re first starting it’s hard to find good templates. Many vendors charge a lot of money for templates, in fact.
To that end, I’ve been building a small collection of IT templates that I’ve open-sourced. As of today there’s a project charter template, a work package template, an SLA and an SLA amendment template, a policy template, a travel and expense template, and a process improvement template based on last year’s “Riding the Maturity Model Wave” presentation.
The source for all these templates is actually Markdown, a simple text-based format. The source is then “compiled” into HTML and MS Word.