It’s been quiet for a while here, as I’ve been engrossed in my job at Virginia Tech as Director of IT Services for the University Libraries.
If you’re interested, next Friday Jan 23 1:30-2:30 PM ET I’ll be presenting with TeamDynamix on the Libraries’ IT service management implementation. You can read more and sign up.
We bought our tool in late June of 2014 and went live July 15. This presentation will be about small steps you can take to capture value quickly, and the mindset of iterative implementation that helps you validate whether your ITSM solution is helping people.