April 19, 2016February 8, 2021 by John Borwick In Higher Education, IT governance, IT management, IT service management, Process improvement What is institutional research (IR)? and how can it help IT?
April 18, 2016February 8, 2021 by John Borwick In IT management, IT service management, ITIL IT service management supports IT security
February 4, 2015February 8, 2021 by John Borwick In IT management, IT service management, ITIL, Presentations, Process improvement Recording: Iterative ITSM Implementation
January 16, 2015February 8, 2021 by John Borwick In IT management, IT service management, ITIL, Presentations Iterative IT Service Management Implementation presentation next Friday Jan 23
November 6, 2014February 8, 2021 by John Borwick In Enterprise Architecture, IT governance, IT management, IT service management The market mindset means “your users determine value”
April 27, 2014February 8, 2021 by John Borwick In IT management, IT service management Building a knowledge base
April 27, 2014February 8, 2021 by John Borwick In IT management, IT service management, Process improvement Information vs. knowledge vs. wisdom
April 21, 2014February 8, 2021 by John Borwick In HEIT, IT management, IT project and portfolio (PPM) management, IT service management, Process improvement Open-source IT templates
April 7, 2014February 8, 2021 by John Borwick In Enterprise Architecture, Higher Education, IT management, IT service management, Process improvement Transforming IT to support on-line learning II
April 4, 2014February 8, 2021 by John Borwick In IT governance, IT management, IT project and portfolio (PPM) management, IT service management An organizational hierarchy of IT needs