June 14, 2013February 8, 2021 by John Borwick In IT management, Process improvement Hygiene factors vs. motivators: applying the lens of two-factor theory to processes
June 5, 2013February 8, 2021 by John Borwick In IT management, Process improvement Revolutionary vs. evolutionary organizational change
June 5, 2013February 8, 2021 by John Borwick In IT management, Process improvement People are not robots
May 22, 2013February 8, 2021 by John Borwick In Book reviews, IT management, Process improvement Book review: “Toyota Kata” by Mike Rother
May 3, 2013February 8, 2021 by John Borwick In HEIT, Higher Education, IT management, Process improvement Why write about higher education value and costs? This is an IT blog!
April 15, 2013February 8, 2021 by John Borwick In Process improvement Learn to see the three types of waste
April 9, 2013February 8, 2021 by John Borwick In IT project and portfolio (PPM) management, IT service management, Process improvement What does “Lean” mean?
March 21, 2013February 8, 2021 by John Borwick In IT management, IT processes, Presentations, Process improvement Resources from “Riding the Maturity Model Wave”, plus a template
March 12, 2013February 8, 2021 by John Borwick In IT service management, ITIL, Process improvement Webinar Event: How to Ride the Maturity Model Wave
February 4, 2013February 8, 2021 by John Borwick In IT management, IT processes, Process improvement Ban open-loop processes!