September 17, 2013February 8, 2021 by John Borwick In IT components, IT functions, IT management, Process improvement Email: the tool of last resort
September 10, 2013February 8, 2021 by John Borwick In HEIT, IT governance, IT management, IT project and portfolio (PPM) management, IT service management, Process improvement One-on-one coaching introductory videos
September 5, 2013February 8, 2021 by John Borwick In IT components, IT functions, IT management, IT processes, IT service management, IT services, ITIL, Process improvement The case for a Continual Service Improvement (CSI) manager
September 3, 2013February 8, 2021 by John Borwick In IT management, IT service management, ITIL, Process improvement Proactively set quality expectations by introducing closed-loop self-assessments
August 28, 2013February 8, 2021 by John Borwick In IT management, Process improvement A3 thinking: understand problems before trying to solve them
August 21, 2013February 8, 2021 by John Borwick In Case studies, IT management, IT project and portfolio (PPM) management, Process improvement Build single sources of truth (and destroy the other sources)
August 7, 2013February 8, 2021 by John Borwick In Higher Education, IT management, IT service management, ITIL, Presentations, Process improvement Resources from ITIL Demand Management: why August is a bad time for a presentation
July 11, 2013February 8, 2021 by John Borwick In IT governance, IT management, Process improvement Video: Policy vs. Procedure
June 19, 2013February 8, 2021 by John Borwick In Book reviews, IT management, Process improvement Book review: “Workplace Management” by Taiichi Ohno
June 18, 2013February 8, 2021 by John Borwick In IT management, IT project and portfolio (PPM) management, Presentations, Process improvement Slides: IT project management: the process of last resort