March 31, 2014February 8, 2021 by John Borwick In Enterprise Architecture, IT governance, IT management, IT project and portfolio (PPM) management, IT service management, Process improvement Transforming IT to support on-line learning
March 5, 2014February 8, 2021 by John Borwick In IT governance, IT management, IT service management Connecting ITSM to IT governance
February 26, 2014February 8, 2021 by John Borwick In COBIT, HEIT, IT governance, IT management, IT service management March 5 EDUCAUSE ITIL CG presentation on ITSM and IT governance
February 13, 2014February 8, 2021 by John Borwick In IT components, IT functions, IT management, IT service management SFIA: the Skills Framework for the Information Age
February 6, 2014February 8, 2021 by John Borwick In IT components, IT functions, IT management, IT service management, ITIL, Presentations Recording: People managers in IT service change management
January 29, 2014February 8, 2021 by John Borwick In IT management, IT service management, ITIL Where’s your ITSM tool in your disaster recovery plan?
January 22, 2014February 8, 2021 by John Borwick In IT management, IT service management, ITIL Video: what is an IT service, redux
January 13, 2014February 8, 2021 by John Borwick In IT management, IT service management Feb 6 webinar: People managers in IT service change management
December 12, 2013February 8, 2021 by John Borwick In IT management, IT service management, ITIL Terms defined: customer vs. user
December 11, 2013February 8, 2021 by John Borwick In IT management, IT service management Cutting IT costs through changing service levels