November 6, 2014February 8, 2021 by John Borwick In Enterprise Architecture, IT governance, IT management, IT service management The market mindset means “your users determine value”
September 7, 2014February 8, 2021 by John Borwick In IT management, Process improvement Kanban for groceries
July 5, 2014February 8, 2021 by John Borwick In IT management, Process improvement Absolute vs. relative decision-making
April 27, 2014February 8, 2021 by John Borwick In IT management, IT service management Building a knowledge base
April 27, 2014February 8, 2021 by John Borwick In IT management, IT service management, Process improvement Information vs. knowledge vs. wisdom
April 21, 2014February 8, 2021 by John Borwick In HEIT, IT management, IT project and portfolio (PPM) management, IT service management, Process improvement Open-source IT templates
April 7, 2014February 8, 2021 by John Borwick In Enterprise Architecture, Higher Education, IT management, IT service management, Process improvement Transforming IT to support on-line learning II
April 4, 2014February 8, 2021 by John Borwick In IT governance, IT management, IT project and portfolio (PPM) management, IT service management An organizational hierarchy of IT needs
April 4, 2014February 8, 2021 by John Borwick In IT management, Process improvement Individual incentives at odds with organizational incentives