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Category: IT components

September 5, 2013February 8, 2021 by John Borwick In IT components, IT functions, IT management, IT processes, IT service management, IT services, ITIL, Process improvement

The case for a Continual Service Improvement (CSI) manager

August 15, 2013February 8, 2021 by John Borwick In IT components, IT functions, IT management, IT service management, ITIL, Presentations

Resources from “The Service Desk as a strategic function” presentation

June 28, 2013February 8, 2021 by John Borwick In Higher Education, IT components, IT functions

Should CIOs report to the President?

June 10, 2013February 8, 2021 by John Borwick In Higher Education, IT components, IT services

Ways IT can deliver value: EDUCAUSE’s “IT as a Game Changer”

May 17, 2013February 8, 2021 by John Borwick In Higher Education, IT components, IT management, IT service management, IT services

Help build our list of higher education service catalogs!

April 25, 2013February 8, 2021 by John Borwick In IT services

MOOCs aren’t inherently good or bad: perspectives for analyzing MOOCs

April 22, 2013February 8, 2021 by John Borwick In IT functions, IT management

Outside departments funding specific IT positions

April 2, 2013February 8, 2021 by John Borwick In IT functions, IT management

Four dangers to defining your organization’s zones of control

March 21, 2013February 8, 2021 by John Borwick In IT management, IT processes, Presentations, Process improvement

Resources from “Riding the Maturity Model Wave”, plus a template

March 18, 2013February 8, 2021 by John Borwick In IT processes, PMBOK

What’s project management? and what do project managers do?

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