April 15, 2013February 8, 2021 by John Borwick In Process improvement Learn to see the three types of waste
April 9, 2013February 8, 2021 by John Borwick In IT project and portfolio (PPM) management, IT service management, Process improvement What does “Lean” mean?
April 9, 2013February 8, 2021 by John Borwick In IT service management, ITIL What’s IT service management?–and what’s ITIL?
April 9, 2013February 8, 2021 by John Borwick In HEIT, IT management What’s a resource vs. a capability?
April 2, 2013February 8, 2021 by John Borwick In IT functions, IT management Four dangers to defining your organization’s zones of control
March 25, 2013February 8, 2021 by John Borwick In Higher Education, IT management, ITIL The Information Technology department’s role in higher education, seen through the “TPACK” model
March 21, 2013February 8, 2021 by John Borwick In IT management, IT processes, Presentations, Process improvement Resources from “Riding the Maturity Model Wave”, plus a template
March 18, 2013February 8, 2021 by John Borwick In IT processes, PMBOK What’s project management? and what do project managers do?
March 12, 2013February 8, 2021 by John Borwick In IT service management, ITIL, Process improvement Webinar Event: How to Ride the Maturity Model Wave
March 11, 2013February 8, 2021 by John Borwick In Higher Education What is a Provost? An introduction to administrative and academic ranks