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Helping IT, particularly in higher education, effectively deliver value while minimizing waste.

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Author: John Borwick

John is the manager and founder of Higher Education IT Management.
February 4, 2015February 8, 2021 by John Borwick In IT management, IT service management, ITIL, Presentations, Process improvement

Recording: Iterative ITSM Implementation

January 16, 2015February 8, 2021 by John Borwick In IT management, IT service management, ITIL, Presentations

Iterative IT Service Management Implementation presentation next Friday Jan 23

November 6, 2014February 8, 2021 by John Borwick In Enterprise Architecture, IT governance, IT management, IT service management

The market mindset means “your users determine value”

September 7, 2014February 8, 2021 by John Borwick In IT management, Process improvement

Kanban for groceries

July 5, 2014February 8, 2021 by John Borwick In IT management, Process improvement

Absolute vs. relative decision-making

July 5, 2014February 8, 2021 by John Borwick In IT management

FUD defined

May 22, 2014February 8, 2021 by John Borwick In IT components, IT functions

Server-related job roles

April 27, 2014February 8, 2021 by John Borwick In IT management, IT service management

Building a knowledge base

April 27, 2014February 8, 2021 by John Borwick In IT management, IT service management, Process improvement

Information vs. knowledge vs. wisdom

April 21, 2014February 8, 2021 by John Borwick In HEIT, IT management, IT project and portfolio (PPM) management, IT service management, Process improvement

Open-source IT templates

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