On February 6 at 2 PM ET/11 AM PT, I’ll be presenting as part of BrightTalk’s change and release management summit. The presentation is called “People managers in IT service change management,” and you can sign up to attend via BrightTalk. Here’s the summary:
ITIL doesn’t speak to the role of the functional manager in IT service change management. And yet, prior to change management, functional managers usually set their team’s rules for changing production.
Clearly defining the role of functional managers in change management will help you implement or improve your process.
Learn how functional managers can help change management become more flexible to the needs of different IT teams without sacrificing quality–such as through defining managers’ authority and their on-going responsibilities, their role in change auditing and enforcement, and the decisions that managers can make within the change management process.