September 26, 2013February 8, 2021 by John Borwick In Enterprise Architecture, IT components, IT governance, IT management, IT service management, IT services, ITIL Commodity vs. differentiated IT services
September 5, 2013February 8, 2021 by John Borwick In IT components, IT functions, IT management, IT processes, IT service management, IT services, ITIL, Process improvement The case for a Continual Service Improvement (CSI) manager
June 10, 2013February 8, 2021 by John Borwick In Higher Education, IT components, IT services Ways IT can deliver value: EDUCAUSE’s “IT as a Game Changer”
May 17, 2013February 8, 2021 by John Borwick In Higher Education, IT components, IT management, IT service management, IT services Help build our list of higher education service catalogs!
April 25, 2013February 8, 2021 by John Borwick In IT services MOOCs aren’t inherently good or bad: perspectives for analyzing MOOCs