IT service management coaching

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Our one-on-one coaching helps practitioners, process champions, and IT leaders establish and improve service management practices. Talk to a former CSI Manager and Director of Service Management who built and then improved department-wide service management processes such as change management, incident management, service level management, and service portfolio management.

Selected service management blog posts:

• “Past, Present and Future of Change Management” panel
• Software code changes vs. ITIL’s change management
• ITIL Demand Management: why August is a bad time for a presentation
• “The Service Desk as a strategic function” presentation
• The case for a Continual Service Improvement (CSI) manager