January 22, 2014February 8, 2021 by John Borwick In IT management, IT service management, ITIL Video: what is an IT service, redux
January 16, 2014February 8, 2021 by John Borwick In IT management Terms defined: RFPs, RFQs, RFIs, purchase orders, invoices, and payment terms
January 14, 2014February 8, 2021 by John Borwick In IT management, Process improvement Technical problems are the easy ones to fix
January 13, 2014February 8, 2021 by John Borwick In IT management, IT service management Feb 6 webinar: People managers in IT service change management
January 7, 2014February 8, 2021 by John Borwick In IT management, IT project and portfolio (PPM) management “Fast-tracking” defined
December 13, 2013February 8, 2021 by John Borwick In IT management, Process improvement ISACA’s IT Balanced Scorecard
December 12, 2013February 8, 2021 by John Borwick In IT management, IT service management, ITIL Terms defined: customer vs. user
December 11, 2013February 8, 2021 by John Borwick In IT management, IT service management Cutting IT costs through changing service levels