ITIL posits that organizations have two fundamental types of assets: resources and capabilities.
Resources are money-derived. You can spend money and immediately acquire a resource. For example, a book is a resource because you can immediately purchase it. A physical server is a resource because you can buy one and have it shipped to you.
Capabilities are things that organizations develop with time. You can buy the book “Teach Yourself Red Hat Linux in 24 Hours” (a resource) but actually knowing how to use Red Hat Linux is a capability. You cannot spend money and immediately acquire a capability. Project management, service management, IT governance, and process improvement are all capabilities.
Our company’s goal is to help higher education improve IT management capabilities. IT management capabilities, though costly to develop, improve IT effectiveness and reduce IT costs. We’re here to help you learn which capabilities will help you the most now, what to keep in mind for the long-term, and how to effect the organizational changes needed.