November 26, 2013February 8, 2021 by John Borwick In IT management, Process improvement Don’t overdesign processes: balance prevention with detection
November 25, 2013February 8, 2021 by John Borwick In IT management, IT project and portfolio (PPM) management Project management certifications
November 20, 2013February 8, 2021 by John Borwick In IT management, IT service management, ITIL When to approve changes for production
November 15, 2013February 8, 2021 by John Borwick In IT management, IT service management Video: what is an IT service?
November 15, 2013February 8, 2021 by John Borwick In IT management, IT project and portfolio (PPM) management, IT service management Recording: itSMF HE SIG panel on project management and service management in higher education
November 7, 2013February 8, 2021 by John Borwick In IT management, Process improvement Don’t sacrifice your process in negotiations
October 31, 2013February 8, 2021 by John Borwick In Enterprise Architecture, IT governance, IT management, IT project and portfolio (PPM) management, IT service management, Process improvement A brief introduction to enterprise architecture (EA)
October 30, 2013February 8, 2021 by John Borwick In IT management, IT project and portfolio (PPM) management, IT service management, ITIL Names for new work
October 17, 2013February 8, 2021 by John Borwick In IT management, IT service management, ITIL Explaining ITIL certifications–and how to teach ITIL Foundations
October 16, 2013February 8, 2021 by John Borwick In IT management Antecedent credibility: making people believe in your abilities before they know you