March 12, 2013February 8, 2021 by John Borwick In IT service management, ITIL, Process improvement Webinar Event: How to Ride the Maturity Model Wave
February 4, 2013February 8, 2021 by John Borwick In IT management, IT processes, Process improvement Ban open-loop processes!
January 28, 2013February 8, 2021 by John Borwick In IT functions, IT management, IT project and portfolio (PPM) management, IT service management, ITIL What does IT do, anyway?
January 16, 2013February 8, 2021 by John Borwick In IT management What makes ideas “click” for people?