IT process improvement coaching

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Our one-on-one coaching helps IT leaders and process champions build and improve IT processes. We build on frameworks such as Lean, ITIL’s CSI process, and Kotter’s organizational change model while also understanding that process improvement is about people. We therefore also highlight the negotiation, facilitation, and political skills needed to ensure sustainable improvement.

Selected IT process improvement blog posts:

• Riding the Maturity Model Wave
• A3 thinking: understand problems before trying to solve them
• Proactively set quality expectations by introducing closed-loop self-assessments
• Revolutionary vs. evolutionary organizational change
• The case for a CSI manager