|SLA||Service Level Agreement.|
All parties involved want to work together and want favorable outcomes for one another and for the organization.
This formal SLA helps set expectations for the service needed, to ensure the many people involved in delivering and using this service have a shared understanding.
|FIXME||0.8 FTEs are required to provide this service||$1000/year|
The above costs will be transferred via journal entry from account FIXME to account FIXME. They will be charged annually on or around FIXME Date(s).
Any amendments to this agreement must be made in writing and agreed to by all parties.