FIXME Service Level Agreement (SLA)

Introduction

Definitions

Term Definition
SLA Service Level Agreement.

Spirit of cooperation

All parties involved want to work together and want favorable outcomes for one another and for the organization.

This formal SLA helps set expectations for the service needed, to ensure the many people involved in delivering and using this service have a shared understanding.

Parties to the agreement

Service description

Costs

Service Description Cost
FIXME 0.8 FTEs are required to provide this service $1000/year

The above costs will be transferred via journal entry from account FIXME to account FIXME. They will be charged annually on or around FIXME Date(s).

Amendments

Any amendments to this agreement must be made in writing and agreed to by all parties.

Signatures

Signature line

FIXME

TITLE

Signature line

FIXME

TITLE

Date