FIXME Process

Introduction and background

Purpose and goals

The purpose of this process is to FIXME.

Scope

The scope of this process is FIXME.

Process owner

The process owner for this process is FIXME (e.g. a role). The process owner is accountable for this process documentation being up-to-date and representative of the current process.

Definitions

Term Definition
FIXME e.g. “change” FIXME e.g. “a change is an IT service change that is not considered low-risk maintenance work.”

Roles and responsibilities

Role Description
Role A FIXME
Role B FIXME
Role C FIXME

Process

Sub-process A

Triggers (FIXME list of process triggers)
Inputs (FIXME list of process inputs)
Outputs (FIXME list of process outputs)
  1. Role performs action, e.g. “The change manager reviews all open change requests.”

  2. Role performs action.

  3. Role performs action.

Sub-process B

Triggers (FIXME list of process triggers)
Inputs (FIXME list of process inputs)
Outputs (FIXME list of process outputs)
  1. Role performs action, e.g. “The change manager reviews all open change requests.”

  2. Role performs action.

  3. Role performs action.

Metrics

Reports

Reports are metrics that you can “pull” when you want.

Report A

Name FIXME e.g. “Service Desk first-line resolutions”
Description FIXME e.g. “Summary of how much the Service Desk is used.”
Location FIXME e.g. on \PATH\TO\SHARE
Frequency FIXME e.g. Updated monthly on the first of the month
Measures FIXME e.g. “# tickets created by month”, "length of time tickets were open

Notifications

Notifications are a form of metrics that are “pushed” to people.

Notification A

Name FIXME e.g. “Too many open tickets”
Description FIXME e.g. “Alerts when there are more tickets open than the process was designed to handle”
Audience FIXME, and include ways to be added to notification if possible
Notification method FIXME e.g. email

Related documentation

Revision history

Version Date Author Description
v1.0 2016–01–01 FIXME FIXME
v1.1 2016–01–05 FIXME FIXME
v1.2 - Final 2016–02–01 FIXME FIXME